Privacy Policy

General Computing Solutions ("GCS", "we", "us", or "our") is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit itatgcs.com or use the GCS Client Portal. Please read this policy carefully. By using our website or services, you consent to the practices described here.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and company name when you contact us or submit a quote request
• Account credentials when you register for the client portal
• Project details, support ticket content, messages, and files you submit through the portal
• Billing information (name, address) provided in connection with invoices — payment details are processed by third-party payment providers and not stored by GCS

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to find our website
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our managed IT services, software development, and related offerings
• Create and manage your client portal account and deliver project updates
• Respond to inquiries, support requests, and quote requests
• Send service-related communications (invoices, project milestones, scheduled maintenance notices)
• Analyze usage patterns to improve the website and portal experience
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations and enforce our Terms of Service

We do not sell, rent, or trade your personal information to third parties.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist in operating our website, portal, or services (e.g., hosting providers, email delivery, analytics). They are contractually bound to keep your data confidential.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
• With your consent: Any other sharing we communicate to you and you approve.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements. Client portal data is retained for the duration of the active service relationship and for a period of 24 months after termination, unless a shorter period is required by law or agreed upon in writing.

5. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• TLS/SSL encryption for all data in transit
• Encryption at rest for sensitive data in our databases
• Role-based access controls limiting data access to authorized personnel only
• Regular security assessments and penetration testing
• Multi-factor authentication for internal systems

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our website and portal. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website and portal to function correctly (e.g., authentication session tokens).
• Preference cookies: Remember your settings such as theme preference (light/dark mode).
• Analytics cookies: Help us understand how visitors use our site so we can improve it. We use privacy-respecting analytics that do not track individuals across sites.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality. See our Cookie Policy for more details.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes, including direct marketing.

To exercise these rights, contact us at info@itatgcs.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. These sites operate independently and are not covered by this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit. GCS is not responsible for the content or privacy practices of external websites.

9. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the client portal. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team: